This article provides answers to common questions suppliers may have regarding the Leverage platform. Our goal is to make the process seamless, minimizing technical requirements and facilitating smooth interactions with our mutual customers.
1. Is there a cost associated with using Leverage?
Answer: No, there isn’t any cost for suppliers to use the Leverage platform. Our shared customer manages all associated fees, so you can access and utilize the platform at no charge.
2. Do I need IT resources to use Leverage?
Answer: No technical setup is required on the supplier side. When your customer goes live, you’ll start receiving emails from Leverage directly to your inbox. There's no need for pre-registration or account setup to begin using the platform.
3. I prefer using email over other applications. Can I still operate out of my inbox?
Answer: Yes! Leverage is designed to be email-friendly. Each email includes a button that allows you to easily acknowledge orders. For suppliers sending PDF acknowledgments, our AI-powered system extracts the relevant data and updates the customer’s ERP automatically, so you don’t need to perform any additional steps.
4. Who do I contact if I have questions or issues with Leverage?
Answer: Our support team is here to help. If you have any questions or run into issues, feel free to reach out to us at support@tryleverage.ai.
5. How does Leverage assist with inventory management for suppliers?
Answer: Leverage provides real-time insights into how shipment delays and lead-time adjustments affect demand, forecasts, weeks on hand, and safety stock. This visibility allows our mutual customers to better anticipate inventory needs, supporting both their and your inventory management processes.
6. What are the benefits for suppliers using Leverage?
Answer: Suppliers can easily communicate important updates regarding lead times, quantities, or costs. This information is automatically shared with buyers via their dashboard, streamlining communication and reducing the need for back-and-forth emails.
7. Do I need a login or account to submit an order response?
Answer: No login is required. You can manage purchase orders directly from your inbox without the need to log into the platform. Simply respond to Leverage emails to complete necessary actions.
8. Does using Leverage change my current invoicing process?
Answer: No, your existing invoicing processes with customers remain unchanged. Leverage focuses on order management and supplier performance; invoicing follows your current practices.
9. Can multiple people from my company receive requests through Leverage?
Answer: Yes! There’s no limit to the number of contacts we can add to receive notifications and updates from Leverage. If you need to add more team members, just let us know.
10. What if I’m out of the office and someone else needs to handle my responsibilities?
Answer: That’s perfectly fine! Team members can manage the emails we send without any issues. Additionally, your customer will be notified if you have an out-of-office message. They can then redirect the request to someone else in your organization as needed.
11. Can I change or update a purchase order after I’ve acknowledged it?
Answer: Yes, Leverage periodically sends prompts to allow for updates if there are any changes to be made. You can also log into the Leverage Supplier Portal at any time to submit change requests for acknowledged orders.
12. What if I still need to ask my customer a question about their order?
Answer: Leverage is designed to streamline communications and minimize unnecessary emails. However, if you need further clarification, you can respond directly to a Leverage email, and it will automatically copy in the buyer from your customer, ensuring everyone stays informed.
By following this FAQ, you should have all the information needed to work effectively with the Leverage platform. For further questions, our support team at support@tryleverage.ai is always available to assist.