Overview
If you’re having trouble receiving a password reset or account confirmation email during registration, there are a few common issues that may be preventing the email from reaching you. This guide provides steps to troubleshoot and resolve the issue, including checking for spam filters, ensuring corporate firewalls are configured to allow emails from Leverage, and confirming that you’re registered as a supplier contact.
Important Note for Suppliers: First-Time Access to Leverage Platform
If this is your first time accessing the Leverage platform as a supplier, you may need to complete the registration process before attempting to reset your password.
To register:
Confirm that your email is listed as a contact on your customer’s supplier profile. If your email is not listed, you will not receive registration or confirmation emails.
Once your email is confirmed as part of the supplier profile, follow the registration instructions sent to your inbox.
If you encounter issues, troubleshoot using the steps below before reaching out to support.
Troubleshooting Steps
1. Check Your Spam or Junk Folder
Sometimes, automated emails such as password reset or confirmation emails can be flagged as spam by your email provider.
Go to your email account’s Spam or Junk folder and look for an email from
@auth.app.lvrg.ai.If you find the email there, mark it as Not Spam or move it to your inbox to ensure future emails from Leverage reach your main inbox.
2. Ensure Your Company’s Corporate Firewall Allows Leverage Emails
If you’re using a corporate email address, it’s possible that your company’s firewall or email filtering system is blocking emails from Leverage.
Contact your IT department and ask them to allow emails from the domain
@auth.app.lvrg.ai. This will help ensure that important registration and account-related emails from Leverage reach your inbox.Some corporate networks have stringent filtering rules, so confirming with IT that emails from this domain are allowed can often resolve the issue.
3. For Suppliers: Confirm Your Email is Set as a Supplier Contact
If you are a supplier attempting to register or log in, your email address must be listed as a contact on your customer’s supplier profile within Leverage.
Steps to Check or Update Supplier Contact:
Reach out to your customer’s procurement or supply chain contact to ensure that your email address is correctly listed on their supplier profile.
The registered email address you use for login must match the email set as a contact on your customer’s supplier profile. If there’s a mismatch, you won’t be able to receive Leverage notifications or access your account.
Additional Tips
Reattempt Password Reset: After ensuring the above steps are complete, try to initiate the password reset or registration confirmation email again.
Whitelist Leverage Emails: To prevent future issues, you may also add
@auth.app.lvrg.aito your personal or corporate email whitelist, ensuring that important emails from Leverage aren’t accidentally blocked.
Contact Support
If you’ve completed all the steps above and are still not receiving emails from Leverage, please contact our support team for further assistance. Provide them with your email address and any relevant details so they can help troubleshoot the issue.