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Acknowledgment/Change Tolerance

This guide explains how to configure Tolerances for supplier responses. Learn how to automate the approval of acknowledgments and change requests when modifications fall within your predefined acceptable limits.

Written by Jacob Gonos

Overview

Tolerance settings for supplier responses are applicable when a supplier generates an acknowledgment or a change request. If a supplier modifies a line from the initial data sent within the configured acceptable tolerances, that line will bypass the review process and automatically be approved, resulting in an acknowledgment without any further action required.

Settings Explanation

When adjusting the settings for this feature, there are couple sections that need to be adjusted to determine the expected behavior.

  1. Quantity: Configured acceptable percentage (%) of over and under the initial quantity. For example, with Minus set to 5, Plus set to 10, and an order line with an expected quantity of 100, acceptable quantities for acknowledgment/changes on this line will be between 95 and 110.

  2. Unit Cost: Configured acceptable percentage (%) of over and under the initial unit cost. For example, with Minus set to 5, Plus set to 10, and an order line with an expected unit cost of $100.00, acceptable unit costs will be between $95.00 and $110.00.

  3. Promise Date: Configured acceptable days before and after the initial promise date. For example, with Minus set to 5, Plus set to 10, and an order line with a promise date of May 15th, 2026, acceptable promise dates would be between May 10th, 2026 and May 25th, 2026.

  4. Allow Changes From Null: When enabled, if any of these values were initial unavailable (null value in data) and the supplier have provided data to this field, it will be automatically accepted without needing manual review. When disabled, any newly added data from the supplier will require manual review.

Configure Global Tolerances

When adjusting these settings we can set the default for all suppliers from the global setting. The only requirement to set these settings is the admin role on the Leverage Portal user account. To set this, these settings can be found from the integration settings:

  1. Click on your name in the bottom left of the main navigation menu then, click settings:

  2. By default the setting page loads to the organization settings, click on Integrations to switch to these settings:

  3. Scroll down to the section labelled Supplier Responses:

Configure Supplier Tolerances

If a specific supplier needs to allow different tolerances than what is set in the global settings, these can be overrode from the settings page on the supplier record. The only requirement to set these up is the admin role the Leverage portal user account. To set this setting, they can be found on the supplier record:

  1. Click on Suppliers from the main navigation menu:

  2. Search for the relevant supplier and click on the row with the supplier to open the supplier record:

  3. By default the supplier performance page is displayed, click on Settings to get to the settings page:

  4. Scroll down to the section labelled Ack Tolerances:

Need Additional Help?

If you encounter any issues during this process, contact our support team via our Help Desk or email us at support@tryleverage.ai.

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