Welcome to the Leverage platform! We've designed this system to work seamlessly with your existing email workflow, requiring minimal technical setup while streamlining your purchase order management.

No costs for suppliers. Your customer covers all fees.

Manage purchase orders directly from your email. No login required for most tasks.

No technical setup needed on your end. When your customer goes live, you'll simply start receiving emails from Leverage.

You'll start getting automated emails from Leverage (@lvrg.ai) instead of direct emails from your customers. Each email includes key order information such as:

Pro Tip: Ask your IT team to allow emails from @lvrg.ai to ensure email deliverability as this may be flagged as spam on initial delivery.

Perfect if you prefer working from your inbox without logging into websites.

You can make changes at two different times:

1. During Initial Acknowledgment:

2. Later via Status Updates:

When you receive status update requests, you can also modify the same fields (dates, quantities, unit costs) and add notes to PO lines.

When you propose changes at either time, your customer gets notified automatically to approve or discuss.

You'll receive automated requests for status updates on a predetermined schedule. You can:

No updates? Just click "All listed orders are on track"

When ready to ship, provide:

Need to communicate with your customer? You have several options:

Important: Comments and notes can only be added at the individual PO line level, not at the order header level.

Choose this if you want additional control and proactive capabilities.

✅ Proactive updates without waiting for email requests
✅ Change requests after acknowledging orders
✅ Advanced shipment notices with detailed package info
✅ Comment/chat directly with customers using @mentions
✅ Manage notifications for your team

IMPORTANT: Before creating an account, confirm that your email address is listed as a contact in your customer's supplier profile.

Can't register? Contact your customer to add your email to their supplier contacts first.

Portal Features:

To add team members: Contact your customer or our support team.

Platform issues, adding team members, or general questions:

• Email: support@tryleverage.ai
• Live Chat: Click the chat widget in the bottom-right corner of the supplier portal

Questions about pricing, delays, or production:

• Contact your customer directly (or reply to any Leverage email)

Q: Do I need to log in to respond to orders?
A: No! You can manage everything directly from your email inbox.

Q: Can I still send PDF acknowledgments?
A: Yes! Our AI automatically extracts the data and updates your customer's system. You can reach out to the buyer organization to see if they have parsing enabled.

Q: What if I need to update an order after acknowledging?
A: You'll receive periodic status update requests where you can make changes, or you can use the portal for immediate changes.

Q: Can multiple people from my company receive these emails?
A: Absolutely! There's no limit to team members we can add.

Q: I can't create an account. What's wrong?
A: Your email must be listed in your customer's supplier profile first. Contact them to add you.

Best for: Simple, inbox-based management
​You get: PO acknowledgments, status updates, shipment tracking
​Setup: None required

Best for: Proactive management and enhanced features
​You get: Everything above PLUS change requests, advanced shipping, customer chat
​Setup: Create account at app.lvrg.ai (requires customer to add your email first)

Welcome aboard! Leverage is designed to make your life easier while strengthening relationships with your customers.